FAQ
Frequently Asked Questions
Welcome to Sahery Online’s FAQ page! Here you’ll find answers to some of the most common questions about our products, orders, and customer service. If you can’t find what you’re looking for, please don’t hesitate to reach out to us directly.
1. What products does Sahery Online offer?
We offer a wide variety of trending, high-quality products that make everyday life easier and more enjoyable — including smartwatches, home gadgets, accessories, and lifestyle innovations. Each item is carefully selected for its functionality, design, and value.
2. Where is Sahery Online located?
Sahery Online operates globally with fulfillment centers in multiple regions to ensure fast and efficient delivery to our customers worldwide.
3. Do you offer free shipping?
Yes! We proudly offer free worldwide shipping on all orders — no minimum purchase required.
4. How long will it take to receive my order?
Orders are processed within 1–8 business days and typically delivered within 8–14 business days, depending on your location and local postal services.
5. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a direct link to track your package at any time through our Order Tracking page on the website.
6. What payment methods do you accept?
We accept all major credit and debit cards via Shopify Payments, including Visa, Mastercard, American Express, and Discover. We also support Apple Pay, Google Pay, and Shop Pay for faster and more secure checkout.
7. What is your return policy?
We provide a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Returned items must be in their original condition and packaging. For full details, please see our Refunds & Returns Policy.
8. Can I cancel my order?
Yes, you can cancel your order as long as it hasn’t been processed or shipped. Please contact us as soon as possible if you wish to cancel your order.
9. What if I received a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us immediately at adbinmojejahmed01580@gmail.com with your order number and a clear photo of the issue. We’ll make it right as quickly as possible.
10. How do I contact customer support?
Our support team is available 24/7 to assist you. You can contact us via email at adbinmojejahmed01580@gmail.com or through our Contact Us page.
For more information, please review our Shipping Policy, Refunds & Returns Policy, and Privacy Policy available on our website.